ARTICLE 1: DEFINITIONS
As you read these Conditions, please note that:

includes the coach carrier issuing the Boarding Pass and all land carriers that carry or undertake to carry you and/or your Baggage covered by the Boarding Pass (See also definition for "we", "our", and "us").

means a document issued solely for identification of Check-in Baggage.

means Baggage that registered in our system upon check-in at our counter and for which we have issued a Baggage Identification Tag for each piece of Checked-In Baggage.

means those places, except the place of departure and the place of destination, set out in the Booking Confirmation Slip / Boarding Pass or shown in our timetables as necessary /obligate scheduled stopping places on your route.

means rules, other than the Terms and Conditions herein contained and published by us and shall become effective on the date of the issuance of the Electronic Slip in respect of the carriage of passengers and/or baggage and shall include any applicable tariffs in force.

means a document or documents issued by us to a Passenger for purchasing an Electronic Slip that contains our Tracking Number, Passenger's name, coach information, notices to the Passenger and our Conditions of Contract.

Refer Passenger Personal Accident Insurance Policy.

means calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Booking Confirmation Slip, the day upon which the Booking Confirmation Slip are issued, or the coach commenced, shall not be counted.

ARTICLE 2: WHEN THESE CONDITIONS APPLY

2.2 CHARTERS (COMING SOON)
In the event the carriage is or shall be performed pursuant to a charter agreement, these Conditions shall be deemed to be incorporated into the charter agreement and the charter Electronic Slip. By accepting the carriage pursuant to a charter agreement, a passenger shall be deemed to have agreed and acknowledged that he/she shall be strictly bound by the applicable provisions of such agreement.

2.3 COACH SHARES
In any event we have arrangements with other carriers known as "Coach Shares" whereby we have arranged for another carrier to operate the coach (even if you have a reservation with us and hold an Electronic Slip where our name and Booking Confirmation Number is indicated as the Carrier), in such cases, where there is any difference between our Conditions of Carriage and those of the carrier operating the coach, i.e. the Coach Shares, the latter will prevail. If such arrangements apply we will advise you of the carrier operating the coach before you purchase your Electronic Slip.

2.4 OVERRIDING LAW
If any provision of the Condition herein is or may become under any written law, or is found by any court or administrative body or competent jurisdiction to be, illegal, void, invalid, prohibited or unenforceable then such provision shall be ineffective to the extent of such illegality, voidness, invalidity, prohibition or unenforceability and the remaining provisions of the Conditions herein shall remain in full force and effect.

ARTICLE 3 : ELECTRONIC SLIP

We shall extend the validity of your Electronic Slip Subject Always to the availability of the replacement trip’s date and if you are prevented from travelling within the period of validity of the Electronic Slip for any of the following reasons:
(a) we cancel the coach on which you hold a Booking Confirmation Slip or
     suppose to board onto in within the valid period;
(b) we are unable to operate a coach according to schedule;
(c) we cause you to be uanble to board onto our coach as per valid
     period (Not applicable for last minute check-in);
(d) we are unable to provide previously confirmed seat.

In the event you fail to travel or board the coach for any reasons whatsoever save and except for the reasons as stated in Article 3.2.2.1 above within the period of validity of the Electronic Slip, the validity of such Electronic Slip will not be extended.

If after commencing of your first journey, you are unable to travel on the remaining / return trip within the period of validity of the Electronic Slip we may not extend the validity of your Electronic Slip. In the event your unability to travel is due to your health problems, we may extend the validity of your Electronic Slip until such time when you are fit to travel according to the valid medical Certificate on the said health problems which shall be provided to us. The validity of your Electronic Slip will be extended once only for a travel date and time on a single journey and the said extension shall always be subject to the availability of whichever class of seat to be allocated by us and an administrative / processing fee to be determined by us shall be imposed for the said extension. In the event of an extension pursuant to this paragraph, we shall also allow the extension of the period of validity of the Electronic Slip of other members of your immediate family accompanying you and the foregoing provisions of Article 3.2.2.3 shall be applicable for such extension. Class of seat provided for the said extension may vary from the original seat you were allocated. In the event you and your immediate family fail to confirm your acceptance of the extension within such time to be stipulated by us, we shall be entitled to release the seats for sale without any notice to you.

In the event of your death during your journey on the coach, the period of validity as stated in the Electronic Slip of the persons accompanying you may be modified upon their request subject always to the terms and conditions to be imposed by us. In the event of a death in your immediate family during the journey on the coach, the validity of your Electronic Slip and those of your immediate family accompanying you may be likewise modified upon your request subject always to the terms and conditions to be imposed by us. Any such modification shall only be allowed upon our receipt of a valid death certificate and request for any extension of validity has to be made not later than forty-five (45) Days from the date of the death. In the event you and your immediate family fail to confirm your acceptance of the extension within such time to be stipulated by us, we shall be entitled to release the seats for sale without any notice to you.

ARTICLE 4 : RESERVATIONS AND CONFIRMATION

Reservations are not confirmed until we have received full fare payment and other charges imposed by us from you and we have recorded the reservation as accepted by us.

As provided in our Regulations, certain fares may have conditions which limit or exclude your right to change or cancel reservations.

Full payment for the fares shall be paid within two (2) days from the date of reservation made failing which no Electronic Slip will be issued and seats will not be confirmed and we reserve the right to may release the seat after the said two (2) days.

We will hold the reservation for not more than two (2) days from the date of reservation.

Reservation shall be made at least four (4) days before the departure date.

Last minute reservation will not be entertained. Please refer to below Reservation Policy.

Change of Passenger’s Details, Meal and Travel Date and Time and whatsover particulars is subject to our written approval and we shall be entitled to impose additional charges and/or other terms and conditions for the said change. We shall not impose any additional charges for first changes made to on the confirmed reservation. We shall impose additional charges for second and subsequent changes made to the confirmed reservation. Any request for changes on confirmed reservation must be made at least three (3) days before the confirmed departure date and time. We will not entertain any last minute change or transfer of seat or whatsoever changes on the confirmed reservation. Any request for changes on the confirmed reservation shall be subject to the following:
(a) We shall not make any refund should the new booking is of a lower
     fare;
(b) If the new booking is of, the passenger shall firstly pay the
     difference of charges between the actual confirmed booking and the
     new booking before we confirm any cancellation or changes;
(c) any requested changes is not confirmed until we issue you a new
     Confirmation Slip;
(d) changes on route(s) are not allowed;
(e) request for changes on Passenger’s Details has to be made at least
     three (3) days prior to the scheduled trip departure time and full and
     accurate particulars of the identities of the actual passenger and the
     substituted passenger must be provided to us, Any request for
     substitution of passenger shall be subject to charges as provided for
     in the Fee Schedule. Please refer below for the Fee Schedule and
     Change Allowance Policy.
Upon confirmation of changes, you have to return the old Confirmation Slip to us for cancellation before we issue a new Confirmation Slip to you.

*Upgrade or downgrade of the seat class is not categorized as ‘Change’ under Article 4.2.2.

ARTICLE 5 : FARES AND CHARGES

Notwithstanding the foregoing, we reserve the right to increase the fare before or after you have made full payment in the event there is any increases in costs and expenses for the carriage, and in such event, you may either cancel the Booking Confirmation Slip and we shall refund you the payment you have paid towards the reservation subject to terms and conditions to be imposed by us OR you may choose to confirm the reservation at an increased price by paying the additional charges imposed by us.

Except as otherwise provided in our Regulations, you are responsible to pay any tax or charge imposed by any government or other authority on a passenger or the use by a passenger of any services or facilities in respect of your reservation, which is in addition to the published fares and charges.

Prior to your purchase of the Electronic Slip, we shall advise you on all applicable taxes, fees and charges known to us at that point of time and most of these will normally be shown separately on the Booking Confirmation Slip. However, as the taxes, fees and charges imposed on ground travel are constantly changing and can be imposed after we have issued to you the Electronic Slip, you shall be obliged to pay additional taxes, fees or charges, even after the Electronic Slip has been issued. Without prejudice to the foregoing in the event of any abolishment or reduction in any taxes, fees or charges which you have paid to us at the time of Electronic Slip issuance you will not be entitled to claim a refund from us.

ARTICLE 6 : STOPOVERS
Stopovers may be permitted at Agreed Stopping Places subject to government requirements and our Regulations.

ARTICLE 7 : CHECK-IN AND BOARDING REQUIREMENTS

If you fail to arrive at the boarding gate at the time specified by us, we may cancel your confirmed reservation and will not make any refund and/or will not be liable to you for cancellation of your reservation. Hence, the boarding document that we issued to you will not entitle you for refund / changes / alteration / modification or cancellation.

ARTICLE 8 : TRAVELLING DOCUMENTS REQUIREMENTS

8.2 INTERNATIONAL ROUTE
All passengers traveling on international routes must possess valid passports with at least six (6) months’ validity and the applicable valid visas.
* Identity cards are valid identification only in their countries of issuance.
** The above shall qualify as identity cards for children.

ARTICLE 9 : BAGGAGE

You are not allowed to board the coach with the following items:
(a) items other than those being defined in Article 1 of these Conditions;
(b) items which are likely to endanger the coach or persons or property on the coach, which includes but not limited to items specified in the Dangerous Goods in our Regulations (further information is available from us on request);
(c) items that we are not allowed to carry pursuant to the applicable laws, regulations or orders of any jurisdictions in connection to our service;
(d) items which we consider unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size or character, or which are fragile or perishable, having regard to, among other things, the type of coach being used. Information about unacceptable items is available upon request; or
(e) live or dead animals, creatures and/or human or animal remains.

Fragile or Perishable items, explosives, flammable or non-inflammable gas (such as aerosol paints, butane gas, lighter refills) refrigerated gas (such as filled aqualung cylinders, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, fire lighters), organic peroxides (such as resins), poisons, invective substances (such as viruses, bacteria), radioactive material (such as radium) corrosive materials (such as acid, alkali, mercury, thermometers), magnetic substances, oxidizing materials (such as bleaches) are strictly not allowed to be brought as Check-In Baggage or Uncheck-In Baggage into our coach.

Food such as Belacan, Preserved Seafood / Vegetables or fruits such like Durian, Cempedak and other types of food and beverage which will cause discomfort to other passengers in the coach due to any reason whatsoever or smells are strictly prohibited from being carried on the coaches.

We reserve the absolute right to refuse to carry any item considered by us to be unsuitable for carriage because of its size, shape, weight, contents or character, or for safety or operational reasons (including Baggage which does not belong to you and which you have pooled with your own Baggage), or for the comfort and convenience of other passengers. We will not be liable for refusing to carry such item or Baggage. Information about unacceptable items is available upon request.

Upon delivery to us of your Baggage for check-in, our duty is only to help the passengers to load the baggage and we shall not in anyway be liable and responsible for the safety, security and/or to take custody of the Baggage. We will issue a Baggage Identification Tag for each piece of Check-In Baggage.

If your Baggage has no name, initials or other personal identification, you must affix such identification to the Baggage before we will accept it.

We will carry your Check-In Baggage on the same coach that carries you. However, we shall have the absolute right to decide for safety, security or operational reasons to carry the Check-In Baggage on another coach. In such event, you shall not be entitled to any compensation for any delay caused. This paragraph shall apply to Baggage in excess of the free Baggage allowance, carriage of which is subject to our Regulations.

Any Baggage which you carry on the coach must fit under the seat in front of you. Items that cannot be stored in this manner or items that we consider of excessive weight or size or of an offensive nature will not be permitted in the coach.

9.10 LOAD / UNLOAD BAGGAGE TO OR FROM COACH
Coach Captain and/or crew will load and unload Baggage. It is your responsibility to see your Baggage being loaded or unloaded on or from coach at any time which includes during immigration and custom clearances.  Except for any baggage stored in the hold of a coach, you must also look after your baggage at all times, including at any station or stop over station and your hand baggage whilst on a coach.

If a person claiming Baggage is unable to produce the Baggage Identifications Tag sticker (Boarding Pass Copy) or a Baggage Identification Tag, we will deliver the Baggage to such person only upon his or her establishment, to our satisfaction, of his or her right to the Baggage, and if required by us, he or shall indemnify us for any loss, damage or expense which we may incur as a result of such delivery.

ARTICLE 10 : REFUSAL OF AND LIMITATION ON CARRIAGE

10.1 OUR RIGHT TO REFUSE CARRIAGE
Without prejudice to Article 7 and Article 9 above, we reserve have the right to refuse carriage of you or your Baggage, or remove you or your Baggage from our coach for safety reasons or if, in the exercise of our reasonable discretion, we determine that such action is necessary or appropriate for any of the following reasons:

to comply with any applicable laws, regulations or orders of any state or country in connection to the journey;

the applicable fare or any charges or taxes payable have not been paid, or credit arrangements agreed between us and yourself (or the person paying for the Electronic Slip/Seat) not been complied with;

the Electronic Slip you intend to use,
(a) has been acquired unlawfully or has been purchased from an entity
     other than us or our Authorized Agent;
(b) has been reported as being lost or stolen;
(c) is a counterfeit or fraudulent obtained Electronic Slip; or
(d) you have not used the Electronic Slip in sequence, or any Electronic
     Slip has been altered by anyone other than us, or in the case of an
     Electronic Slip, has been mutilated (in which case we reserve the right
     to retain the Electronic Slip);

ARTICLE 11 : SCHEDULES, DELAYS AND CANCELLATION OF COACHES

If due to circumstances beyond our control, including but not limited to adverse weather or traffic control delays, and in consequence of that we cancel or delay a coach and/or we are unable to provide previously confirmed seat and/or we shall fail to stop at your destination point and/or we cause you to miss a connecting coach of ours on which you hold a reservation from us, we shall, at your option, subject always to our terms and conditions, either:
(a) carry you on another of our scheduled services on which seat is
     available;
(b) within a reasonable period of time re-route you to the destination
     indicated on your Electronic Slip or applicable portion of your Electronic
     Slip by our own scheduled services or by means of ground
     transportation. If the sum of the fare, excess Baggage charge and
     any applicable service charge for the revised routing is higher than
     the refund value of the Electronic Slip, we will collect no additional fare
     or charge from you, and will refund the difference if the fare and
     charges for the revised routing are lower; or
(c) make a refund in accordance with the provisions of Paragraph 12.3.

ARTICLE 12 : REFUND

Except as provided in this Article, we shall be entitled to make refund either to the person named in the Electronic Slip, or to the person who has paid for the Electronic Slip upon presentation of a valid and satisfactory proof of such payment.

If an Electronic Slip has been paid for by a person other than the Passenger named in the Electronic Slip, and we have indicated on the Electronic Slip that there is a restriction on refund, we shall make a refund only to the person paying for the Electronic Slip or to a person duly authorized to receive such refund.

12.4 VOLUNTARY REFUNDS
If you make a request for a refund of your Electronic Slip for reasons other than those set out in Paragraph 12.3, we shall reserve the absolute discretion to allow or disallow such request and if we allow such refund, subject to terms and conditions imposed by us, the amount of the refund shall be:

(a) if none of the portion of the Electronic Slip has been used, an
     amount equal to or not more than  the fare paid, less any
     reasonable service charges or cancellation fees imposed by us;
(b) if a portion of the Electronic Slip has been used, the refund will be an
     amount equal to or not more than the difference between the fare
     paid and the applicable fare for travel between the points for which
     the Electronic Slip has been used, less any reasonable service
     charges or cancellation fees imposed by us .

12.5 REFUND ON LOST ELECTRONIC SLIP
If an Electronic Slip (or any part of it) is lost, refund will be made only after the expiry of the validity period of the Electronic Slip, subject always to a valid on proof of loss being provided to us and to our satisfaction and upon payment of an administration charge imposed by us and also subject to the following conditions:

(a) that the lost Electronic Slip (or any part of it) has not been used,
     previously refunded or replaced; and
(b) that the person to whom the refund is made undertakes, in such
     form as may be prescribed by us, to repay to us the amount
     refunded in the event the lost Electronic Slip (or any part of it) is used
     by a third party.

We may refuse to refund an Electronic Slip which has been presented to us or to government officials of a country as evidence of intention to depart, unless you establish to our satisfaction that you have permission to remain in the country.

We may refuse to refund an Electronic Slip in the circumstances described in Article 10 Paragraph 3 of these Conditions.

12.7 CURRENCY OF REFUND
All refunds will be subject to the laws, rules, regulations and government orders of the country and service centre in which we make the refund. Subject to the foregoing provision, refunds will normally be made in the currency based on the refund counter at the country and availabilities in accordance with our Regulations.

12.8 PERSONS AUTHORISED TO MAKE REFUNDS
Voluntary refunds will be made only by the Carrier which originally issued the Electronic Slip.

ARTICLE 13 : CONDUCT ABOARD COACH

13.1 UNACCEPTABLE CONDUCT ON BOARD COACH
If in our opinion you

(a) conduct yourself aboard the coach so as to endanger the coach or
     any person or property on board;
(b) obstruct the crew/assistance in the performance of their duties;
(c) fail to comply with any instruction of the crew/assistance;
(d) behave in a manner to which other passengers object; or
(e) behave in a manner that causes discomfort, inconvenience, damage,
     or injury to other passengers or crew, we may take such measures as
     we deem reasonably necessary to prevent you from continuing such
     conduct, including restraining you. We may also disembark you and
     refuse to carry you further, and you may be prosecuted for offences
     committed on board the coach.

13.2 GENERAL INDEMNITY
If you conduct yourself in a manner described in Paragraph 13.1 above, you will indemnify us for all loss and damage suffered by us, our agents, employees, independent contractors, passengers and any third party arising from your misconduct.

13.3 ELECTRONIC DEVICES
For safety reasons and comfort or privacy of others in the coach, you are not allowed to operate aboard the coach television sets, or other transmitting devices including remote controlled toys and walkie-talkies. You are not allowed to operate any other electronic devices, including audio or video recorders without our permission, except for hearing aids and heart pacemakers.

13.4 FAILURE TO COMPLY
If you do not comply with Paragraph 13.3, we reserve the right to confiscate, take and retain such electronic devices until the end of the journey of your coach or until such other time as we consider appropriate.

ARTICLE 14 : ARRANGEMENT BY CARRIER

If we make arrangements for you with any third party to provide any services other than carriage by ground, or if we issue an Electronic Slip or Voucher relating to transportation or services (other than carriage by ground) provided by a third party such as hotel reservations or car rental, in doing so we act only as agent for such third party, whose terms and conditions will apply and we shall have no liability to you for any damages you may incur as a result of these services.

ARTICLE 15 : ADMINISTRATIVE FORMALITIES

15.1 GENERAL
It is your responsibility to comply with all laws, regulations, orders, demands and travel requirements of countries to which you may travel to and with our Regulations and instructions. We will not be liable for any damages you incur as a result of aid or information provided by our employees or agents regarding such laws, regulations, orders, demands, and requirements, whether given in writing or otherwise. Nor shall we be liable for any damages you incur as a result of your failure to comply with such laws, regulations, orders, demands, requirements, our Regulations or instructions.

15.2 TRAVEL DOCUMENTS
You must present us with valid and relevant exit, entry, health and other documents required by the laws, regulations, orders, demands or requirements of the countries concerned, and permit us to take and retain copies of those documents. We reserve the right to refuse from carrying you if you have not complied with applicable laws, regulations, orders, demands or requirements, if your documents do not appear to be in order, or if you do not permit us to take and retain copies of those documents.

15.3 REFUSAL OF ENTRY
If we are required by government or any relevant authority to return you to your point or country of origin, in such case where you are denied entry, you shall pay the applicable fare for our carriage to return you to your point or country of origin. We reserve the right to off set the aforesaid applicable fare from your payment paid to us for the unused carriage, or from any of your funds in our possession. We will not refund the fare collected for carriage to the point of refusal or entry or deportation.

15.4 PASSENGER RESPONSIBLE FOR FINES, DETENTION COSTS, ETC
If we are required to pay or deposit any fine or penalty or to incur any expense by reason of your failure to comply with laws, regulations, orders, demands and travel requirements of any country or your failure to produce required documents, you must reimburse us on demand any amount so paid or deposited and any expense we incur. The aforesaid fine or penalty or any expense incurred by us can be offset from your payment paid to us for unused carriage, or from any of your funds in our possession to satisfy the amount owing.

15.5 CUSTOMS OR OTHER OFFICIAL INSPECTION
It shall be your sole responsibility and to attend to the inspection of your Baggage, Check-In or Uncheck-In or other belongings on the carriage as may be requested by customs or other government officials. We shall not be liable for any loss or damage you may incur as a result of the said inspection.

15.6 SECURITY INSPECTION
You must submit to any security checks required by government agencies, other carriers, or us.

ARTICLE 16 : SUCCESSIVE CARRIERS

If Carriage is to be performed by several successive Carriers under one Electronic Slip, or under a Conjunction Electronic Slip, the carriage by the different carriers will be regarded as a single operation.

ARTICLE 17 : OUR LIABILITY FOR DAMAGE (Refer Passenger Personal Accident Insurance Policy)

17.1 GENERAL

We shall not invoke any applicable limit of liability in any of our insurance policy in defense of any claim for recoverable compensatory damages arising out of your death, wounding or other bodily injury.

17.2 TO THE EXTENT NOT IN CONFLICT WITH THE FOREGOING

Please refer to Passenger Personal Accident Insurance Policy for further information and understanding.

ARTICLE 18 : TIME LIMITATIONS ON CLAIMS AND ACTIONS (Refer Passenger Personal Accident Insurance Policy)

18.1 NOTICE OF CLAIMS
Any claim or complaint for Damage to Checked-In Baggage shall be made within twenty four (24) hours from the date of receipt of the said Checked-In Baggage. In the case of claims against delay which is/are allowed by us, any claim or complaint for Damage shall be made within seven (7) Days from the date of receipt of the Baggage. Each claim and complaint must be made in writing and sent to us within the times specified above.

18.2 LIMITATION OF ACTIONS
We shall not be responsible for or entertaining any claim or action to recover damages from us if the claim or action is not received by us in writing within one (1) week from the date of arrival at the destination, or the date on which the coach ought to have arrived, or the date on which the carriage stopped.

Please refer to Passenger Personal Accident Insurance Policy for further information and understanding.

ARTICLE 19 : MODIFICATION AND WAIVER

None of our agents, employees or representatives has authority to alter, modify or waive any provision of these Conditions of Carriage save and except with our authorized, valid and express written consent.

ARTICLE 20 : OTHER CONDITIONS

Without prejudice to the terms and conditions herein contained, we reserve the right to apply, adopt and/or comply with other relevant legislation, rules and regulations in respect of Carriage of you and your Baggage. These legislations, regulations and conditions are important and may vary from time to time without any prior notice. They may concern:

(a) the carriage of unaccompanied minors, pregnant women and sick
     passengers;
(b) restrictions on use of electronic devices and items;
(c) consumption of alcoholic beverages before or on boarding into the
     coach;
(d) any other matters relating to the carriage of you or your Baggage
     that is regarded by us or by a regulatory body to be important to
     such carriage.

The company, Platinum Star, reserved the right to alter / modify / change / cancel / waive or delete any provision of these Conditions of Carriage at any time without any prior notice.
All agreements between the Company and its Customer shall be governed by the laws of Malaysia and be within the exclusive jurisdiction of the Malaysian court.
Regulations and conditions concerning these matters are available from us upon request and are available at our ticketing offices and check-in counters.